First Call Auto Brokers

In a hard time Erica literally worked her entire work day, kept complete kindness and professionalism and succeeded in getting my car back from a terrible repossession situation. These may not be the people you want to have to call but at least you’re in great hands from here on out! Especially with Erica!

Honestly, they were nothing but very kind during a rough time. I’d say to always to remember that your hard times are not their fault. Give them a break. Now, the stealing is wrong and I’m sorry that happened.

No thank u.

Woman was so incredibly rude on the phone. She hung up on me multiple times while I was trying to figure out what to do to get my stuff back! Did not make it even a little simple to get my belongings back from my vehicle! DO NOT USE THIS TOW COMPANY! Terrible service! I hope they have to deal with their vehicle being repoed and then have to deal with people with terrible attitudes just like them! It’s already hard enough going through getting your car repoed, they don’t have to make it miserable for you!!!

Terrible yard. I was hired by an auto auction to pick up a car that they paid for and was still treated disgustingly. The guy in blue was rude from the jump. Wouldn't give me his name.The lady i spoke with on the phone told me i could pick up fri. As you have to schedule the day before. I get there guy in blue rudely says he doesn't have any pickups scheduled today. Had to call her back wait 20min for them to get their affairs in order. I ask to speak to manager because guy in blue os just difficult to work with. The manager Keith has the nerve to pick up and tell me im not allowed to pick up at their yard anymore like he is doing me a favor. Even the assistant manager said they had problems with this guy in the blue who they apparently know is an issue. I dont care im doing your yard a service by picking up a vehicle that has been sitting on your lot taking ip space . The car auction bought the car from you so they are a customer and im employed by them not you so i would never do business again with this trash so called "repo" yard which just seems like a shady backlot. Never do business with these clowns and if you get repod by them sorry you have to deal with these unprofessional people who gove tow yards a bad name. Your google score tells me all i need to know about you all!

Towed my car with my whole purse inside rude lady Erica first wouldn’t give her name and hung up on me after also saying she wouldn’t let me speak to someone higher up. She was incredibly unprofessional and rude. As I am just trying to find out what lot my car is in so I can get my house keys back and my ID my cards and my PURSE!! She had the nerve to tell me looks like you just can’t get in your house till Tuesday and hung up. After how I was treated from the lady of first contact and after reading reviews my biggest concern is stealing of property from cars in their care and never getting my purse back or access to my keys! These people have made a terrible event even worse and have really been so unprofessional and honestly horrible to someone just asking common questions. Also having a tow lot only open Tuesday and Thursday and refusing to give up the name sounds incredibly weird and sounds super shady. I don’t understand why the lady was so hesitant and refused to let me know where the car was with my personal belongings house keys purse and ID

THEIFS & LIARS! at the TEMPLE, TX location. When they towed my car, they scratched the whole right side of my vehicle against the tree that's located in front of my driveway (similar to a cypress tree) leaving deep scratches on front & back bumper, on top of the hood, side mirror, roof, front door, back door, trunk, rims & my back right tire had a chunk missing from it. When I arrived to recover my vehicle the first thing I asked a black male employee "was my vehicle damaged?" He said "I don't think so". I signed the paperwork via tablet & he handed me my id back. Before I left the property with the vehicle, I assessed the vehicle noticing the damage to my vehicle, all the dashboard lights were on & multiple items missing from my vehicle, so I knocked back on the door to be greeted by a white female employee with blonde hair. She nervously opened the door without stepping outside completely & I asked her about the damage to my vehicle & my property, she went to go get a man by the name of "HEATH", who played confused about the damage & property missing. HEATH first stated that they had just received the vehicle (which was a lie), he also stated that they didn't have any property from my vehicle (which was a lie), then he stated that they do open the vehicles upon arrival to take pics, he proceeded back inside to "double check" & came out with a huge bin of most of the items from my vehicle. When asked where's certain items that were missing from my vehicle which were not in the bin Heath stated that the items in the bin was everything taken from the vehicle (which was a lie). Heath then told me I had to file a complaint & continued to walk inside the building. Very unprofessional ,they make excuses & then try to hurry you off their property which is not customer service friendly especially when it comes to parking.

I was reading the reviews and I must say I agree with the rudeness not to add the excuses they come up with. Now I not even trying to pick a fight been very patience and respectful. I called Saturday they guy said they were closed even though online it says otherwise ok cool no problem I will wait until Monday. It's Monday I call when he told me to call. Can't tell me the location of my cause the Internet is down tell me to call back in 20min . Did as so still down ok no problem I waited an hour. Now some rude female answers the tell me differently from what he told me. I'm like well all my information for my car is in the car. She proceeds to tell me no it's not look on your insurance. again ma'am I don't have insurance I am just trying to get my purse and my daughter school things out. She tells me no as I said look on the insurance. She must've missed the part where I said I don't have it and I ask her why are you telling me something different then what the guy told me.she comes off with a smart remark well I'm telling you now like why are we being disrespectful for the proceeds to hang up on me . Now I get some people might be angry and come at them because they car got repo well that's not me if I am being respectful to you I want the same back no need for all the negativity. I completely understand why they have all negative reviews. I wouldn't even put a star if it would let me!

Worst tow company I’ve ever had to deal with. They have a location in Bryan, Tx and that’s the lot where my car got towed to. When I picked up my car they had gone through all my stuff and everything was thrown around. I had items stolen from my car and my hood was popped as if they tampered with something. When I told the workers about it they couldn’t give a straight answer and kept saying they couldn’t remember anything. I did file a complaint but I’m sure nothing will be done cause I’m sure this hasn’t been the first time they’ve done this to someone.

Worse place I have ever had to deal with. For days they somehow entered my name wrong in the system and couldn't find my vehicle then some punk broke the cable from my transmission then tried to hook it back up saying it was good to go but couldn't put it in drive but it was good to go then someone else tried and the something happened the only good thing that came out of this is the manager said they would cover the price to fix my truck that their own people broke seems about the right thing to do but as for everything else worse towing place PERIOD. I WOULD NOT RECOMMEND THEM AT ALL.

If I can give 0 stars I would. I was lied to and drove all the way to their hutto location. I should sue

This company is stright trash! Letting people not employed by them to attack you! Never have i EVER had an experience like this one! THANK GOD!! I wouldn't call them if they were the truck in town!!

I'm trying to figure out why these guys just showed up to my house to repo a motorcycle that Harley had already repossessed back almost 6 years ago. Kinda fishy to me. Possible motorcycle thiefs or what I ask?

The employees here are rude and very unprofessional… I would not recommend this place to ANYONE!! Also they are good about lying saying they hadn’t received an email !! TRASH TRASH !!

If I could give zero stars!!! This place needs better customer service and needs to learn how to talk to people.

Never use them, it's trash

This place is trash and so are the works they are very rude and disrespectfull...