Trailer Rental at U-Haul

They are awesome, even under extreme situations. There was a computer glitch in the Central Reservation Center and there were over 200 reservations in the Temple area. This store was working as quickly as possible, keeping people in line updated. JD was working 2 computers. This store is very efficient, and thoughtful to the people!!!

Subject: Outstanding Service from U-Haul Moving and Storage of Midway (756087) Temple, Texas
I recently had the pleasure of using U-Haul Moving and Storage of Midway several times in as many months for my moving truck rental needs, and I could not be more impressed with their exceptional customer service.
From the moment I walked in, the team was incredibly friendly and welcoming. They promptly assisted me and demonstrated an impressive level of product knowledge. They took the time to listen to my specific needs and provided insightful recommendations to ensure I had the right truck for my move.
Their engaging approach made the entire process enjoyable. They were timely and focused, ensuring that every aspect of my rental experience was seamless. U-Haul's commitment to building strong relationships was evident in their attentive service and their genuine interest in my satisfaction.
Promises made were promises kept. The truck was ready on time, spotlessly clean, and dependable, making my move hassle-free. What stood out the most was their follow-up—checking in to ensure everything went smoothly and that I was happy with their service.
The leadership, General Manager Jason Dillard, is clearly dedicated to maintaining ambitious standards of integrity and customer care. Their commitment to excellence shines through in every interaction and I wanted to specifically recognize the following: Mina, Kevin, and Christina.
The true measure of exceptional customer service is not evident when things are going smoothly, but rather in how a company responds during times of crisis. Recently, our community faced a devastating tornado that resulted in loss of life and extensive property damage, leaving many in dire need of support.
During my last visit, the U-Haul network was down, causing significant frustration among customers. Despite this, the entire team responded with empathy, understanding, care, and an unwavering commitment to providing unparalleled service. Their efforts exceeded everyone's expectations, demonstrating their dedication to helping the community in challenging times.
Well done, U-Haul team!
I highly recommend U-Haul Moving and Storage of Midway to anyone in need of a moving truck rental, equipment, or storage. They have set the bar high for customer service, and I will certainly be using them again in the future.
May God continue to bless you and your families. Thank you for making my move a positive experience!
Best regards,

Michael C. Albrycht

Amazing experience! They helped my daughter and me after coming from out of state and have been given false information on the location drop-off policy.

Christina was awesome helping with our needs this time and I have used this location several times and they are always very helpful and get the job done. Thank you Temple Midway location!