JCPenney

I was looking for a purse and found one, but it didn't have a tag. Cecil was able to look it up rather than I go back and get another one with the tag and he helped me check out, no matter how much each register gave him problems. Thank you Cecil for you great customer service!

Visit the optical and the staff is great. The doctor is awesome. Fair prices and financial options make it affordable. We got lenses for all.

Joann is fabulous. What a kind, patient, wonderful person. I had to do an exchange and simultaneously order a shirt for in-store pickup. She helped me and I was checked out in under 5 minutes. She offers outstanding customer service with a beautiful smile!! She deserves a huge raise!!

Joyce was such a nice sweet lady, she was very helpful. We found the perfect ring. I bought a cushion shaped wedding ring set. Joyce helped me find one that was at a great hard to pass deal. I had looked around at the mall but everything was overpriced or not the look I wanted. Jcpenny had the best price and just what I wanted. Whoever has anything negative to say about Joyce is most likely lying. She was nothing but patient, kind, welcoming, honest, caring and extremely knowledgeable. She knows her stuff. Thank you Joyce, I now love Jcpenny because of you. Here is a picture of me wearing my new ring! I wore it for my business pictures the day after purchase. My Husband and I are so happy!

GREAT SELECTION & SERVICE!!! We grabbed some really nice jewelry for gift giving. Not many pix as I've mailed them early.

Was able to get tuxedos for wedding party and order what was not available at store. Better experience than competitors.

I had a wonderful experience with an employee named Josh in beauty/make up. He went above and beyond and really help me out a lot, and was very pleasant. He spent a lot of time helping me and I lost the receipt with the information on it to do the survey for him, and I know that would really help him out, so I wanted to make sure I mentioned him in this review to commend him because he deserves the recognition. I would frequent any establishment that he services because he’s a five-star plus employee. Thank you Josh for all your help. Really appreciate you and I hope JC Penney appreciates you as much as you deserve.

Good selection and prices, especially those items on sale.

Online shopped.
Easy , products I ordered were on time .
Nice quality, pictures are great , depict products well.

Found a very comfy robe here marked down by 30%! Love the selections and the store is always clean. The management staff saw a little girl was seperated from her mom and returned her back which I thought was super COOL seeing the mother was in Nail Pro outside of JC Penny's getting her nails done. I'm a woman that loves a deal and folk who CARE! Put that all together and you have an avid customer that will shop till she DROPS in your department store ❤😁

Great department store with great service. Penny's has been around forever and never dissapoints. There is a good salon in the store and also a portrait studio.

The store was not so busy. Only had 2 others ahead of me in line. They are having some great sales right now. I snatched a nice pair of sneakers for my husband. The original price $80.00 and sale price $19.99. There were white, black and neutral in this style. Cashiers were very friendly as well.

Great Selection Awesome Location Excellent Prices 😃

Hope they keep brick n mortar. I saw it was busy today with lots of people in line.

My girlfriend decided that she needed to shop on a Sunday and decided to visit the mall in Brandon. We landed in JC Penny's and thats where the story begins with outfit after outfit, modeling down the isle asking for my approval.. We found great deals 35% off certain merchandise and we also found a gold chain with the assistance by the sales rep named Ida.. Now she knows her stuff.. We'll be back because of you and your wonderful staff.. Thank for being so patient with us...

Plenty of merchandise, clean and helpful staff.

The sales lady who works in the pickup and return area is fantastic. She went above and helped me reorder a different pair of shoes that are not in the standing stire

Excellent customer service. I found everything I needed

Better late than never, The employee name Miss Regina was generous to make sure I received all my JCPenney's discounts during Christmas of 2021. I was unaware I had that many coupons available at that time. Thank you Miss Regina for your hospitality. The coupons was worth it around Christmas season of 2021
~ Destiny

Prices are a bit high but is to be expected with our country being ran by an idiot.