T-Mobile Authorized Retailer

Switching service to T-Mobile, very nice environment and the employees that helped Me? Couldn't have been better
! John was 💯 respectful, honest? Need More people to be like that! Thank You All!

My previous experience with a T-mobile store was when I went to the one on the west side right after Sprint was bought out. The two young men there were pretty much worthless - unhelpful and uninterested. This time I went to this store on Versailles road and had a completely different experience. A gentleman named Alex was there, and he was very helpful and very efficient. He answered all my questions and I left there completely satisfied with the experience. If you’re a T-mobile customer go there and see him, and don’t waste your time with the west side store.

The employees here are extremely helpful and know what they are talking about. You don't see that often anymore. Visit this team for world class experience!

Alex at T-Mobile on Versailles Rd - took on the task of putting in my new sim card as I had misplaced the sim card tool. He went above & beyond completing the new set up. Miles was assisting a long the way. Manager Morgan has a very good team!

Cam was the BOMB! I would highly recommend this store and working with him if you need to upgrade or switch (from Sprint or any other service) to T-Mobile! Very thankful for everything he did for my mom and I today :)

Best store and agents ever! Migrated to T-Mobile from Sprint and recieved best customer support ever getting the right phone and tech support to set my phone apps, redundant backups, cloud service and user education too for once use every available option on my phone. Chose a Samsung S21 Ultra even though Jerome initially recommended a simpler phone at half the cost. Jerome reviewed the phone, storage, backups and plans with me thoroughly. Carter and Xavier further assisted me which was great. Phone is fantastic thanks to their help. Reviewed the phone overnight, made a list of questions and expectations. Returned to the store observing their interactions as they were swamped with customer's with complex issues and shopping for phones and they kept the situation well in hand. All customers shopping questions were.addressed and tech issues resolved(2 hours). Patiently waited and Jerome reviewed my lists and I not only got answers but shown demo of all apps including Google suite which to me is a challenge. Brought my lap top and accomplished all tasks with Drive, Google Drive 2 TB, VPN, T-MOBILE, my account and most importantly my backups. Now backups to Drive, PC, SMS Text Recover and Restore - Google One, and most importantly USB flash drive. Much more than experienced Sprint and Best Buy techs have been able to do. Can't compliment this store staff enough. Have a Smart Phone I can use now to benefit from it's capabilities as well as lowered my bill significantly and security with redundant backups and sync is awesome. Appreciate Jerome and Carter for going the extra distance to demo all added services and ensured they worked seamlessly. Won't ever go anywhere else. Great products but most importantly fantastic staff. Job well done and reflects highly on their store and management!

Today was the first time in 7 years of being a Tmobile customer that I've had such a wonderful experience! Robert, a visiting manager from the Richmond store, spent an hour and a half crunching numbers and making sure that I understood all the prices and features I was getting. I didn't feel rushed into a decision or like things were just glossed over! Thanks Robert!

The gentleman and lady that waited on me were awesome. I was having issues separating my line from my exhusband's account. They were very patient and helpful even though my ex was being extremely rude because he didn't want come to the store. They made a difficult situation easy.

Just got the iPhone 12 Pro after having the Xr for going on two years. Megan and Alex were there when I did this and they made it the easiest process ever. I’m not an easy person to deal with and they were extremely patient and helpful, something that you don’t see a lot these days. I can’t thank them enough for what they did for me.

The best above and beyond customer service I have ever seen in a cellular phone store. The manager and her staff are very personal, professional and knowledgeable. Great experience and will do all my business with this T-Mobile store

Best group of employees. Very helpful!

Bought new Galaxy S22, very SATISFIED with the new service. The staff is best ive seen in long time. GREAT CUSTOMER SERVICE

Best place to go if you want to be taken care of like you truly matter! I would recommend to anyone looking for a good deal & a new phone!

YOU CAN'T GO WRONG WITH T-MOBILE BECAUSE THEY ARE THE BEST CELL PHONE COMPANY THERE IS AND THEY WILL TREAT YOU LIKE FAMILY

Lots of confusion setting up my account. Went to the store and the manager took care of all of it. Thanks!

Get people up there
The manager is great at what she Does
Very friendly and knowledgeable
Definitely a good visit

Tmobile has the best service!! Better than any carriers

Beautiful young girl waited on me. Very professional and took care my problem.

Finally we have a T-Mobile in Frankfort. The guys are very welcoming

Finally a T-mobile store in Frankfort KY, no need to travel out of town to get T-mobile service. Thank you guys