Hartselle Family Medicine

Dr. Pohl is hands down the best doctor I've ever seen, he's the only doctor I ever go to, also his nurse Melinda is awesome too, if for some reason you can't see Dr. Pohl I highly recommend making an appointment with her, I have yet to see another doctor or nurse put so much care and time in their patients, if you've never been to this clinic I highly recommend it, and if you do you'll see why this is my go to place!

Couldn't ask for a better place! The doctors and staff are amazing!

I’ve only been to one appointment here so far and the experience has been great! It is a nice and clean place. All of the staff is professional and helpful. Recently, I was seeing a different Doctor and no progress were made for over 6 months. Now, I feel like I have some real hope. Thank you to all of the staff, especially to Anna Lawler, CRNP, for taking the time to listen to me. This place has done more for me in just one visit versus my previous experience.

Highly recommend this practice! NPJulianna and NPKatie are awesome and make me feel like family. The staff members are also very kind.

Best experience I have ever had at a doctor office. They actually care about you & your health concerns. They actually listen. I highly recommend Dr Walker & Ashley to everyone!!

Dr Pohl and his Team are wonderful people, very caring and concerned. I am forever grateful to them. Highly recommend

THESE FOLKS CARE ABOUT YOUR HEALTH

Great people, very professional!!

Stiches removed

Horrible customer service at front desk, I arrived at 7:30am as it’s posted on website and on the entrance, the front desk said they do not open until 8am fine I go back to my car and I see other cars pull in and they are seen before me(I went to quick clinic, which is first come) The nurses/Doctor are great but the front desk really needs to get organized and be fair to each patient.

The people here are rude. If your gonna make someone wear a mask atleast have it on the door on the outside. It's common sense. Not only that. I asked to talk to someone about my test results in person and they acted rude. If you like rude people sureee go here but if you don't then don't go here. Not to mention if you don't meet their standards they put you in a room in the back.

Called to get test results and the lady on the phone was very rude. Acted like she didn’t have time to talk to me. You should treat patients with respect and care. Definitely don’t recommend going to the quick clinic.

Very disappointed. The receptionist, after consulting with staff, refused service for my scheduled appointment because I could not produce a hardcopy BC/BS card. I had already provided all the requested information in advance which, if I'm not mistaken, included my insurance details, and I offered to email pictures (front/back) of the card. I maintain digital copies on my phone.

However, I was told I needed to fax a copy of the card (no fax capability in my vehicle) or produce a hardcopy; apparently they haven't signed up for Google email (my speculation). It would seem they would have verified my insurance prior to the appointment but apparently not. I later confirmed with BC/BS of Alabama they recommend vendors not require the actual cards as long as the contract information is otherwise available.

Beautiful facility on the inside. If they aren't willing to embrace our digital age (yes, it is upon us), I suspect the new facility will soon be available for rent. Business must be good, though, if they are able to turn away insured patients.

Very disappointing.

Sub-par care team across the board

Very rude people.