JIM FALK MOTORS OF MAUI

I had an excellent experience, thank you. From the moment I parked to the moment I left I was greeted by a well-dressed professional group of people dedicated to making sure everything went well. I told them I was from Lahaina and we had limited car repair options. They were very helpful and helped me in every way possible. My repair was done promptly and I picked up my car in just a few hours. My water pump was replaced. Also would like to thank the mechanics.

Kayla was the sweetest! Very nice and informative. The wait was not long at all. I had my 3 youngest kids with me and we waited in the little waiting area that had comfy chairs, a nice big tv, snacks, & drinks (coffe & water).

Worked with Tehani Santos for the first time this week and it was the BEST experience! She was quick to send me what I needed for our mutual customer and made things very easy for all of us. Mahalo Tehani for all that you do, looking forward to working with you more in the future!

Maysen Tadena's was outstanding, ensuring a seamless car-buying experience. Kudos to Jason Stewart, an amazing store manager who adds to the exceptional service at this dealership. Additionally, Amy Hallberg handled the finance paperwork with precision, making the overall process smooth and efficient. Highly recommend this team!! Got to meet the service team and everyone was very knowledgeable and answered all my questions super happy with my whole experience I will be sending all my family and friends here!

She has excellent customer service skills - made the experience pleasant - saw her dealing with a VERY difficult woman in front of me and she handled it with a lot of grace!

Thank you so much to Angelina, Jason and Amy. This is the best dealership I’ve been to and they took great care of me! I’d recommend all my family and friends to go see them. 10/10

Ryan Westberg and the crew at Jim Falk Motors of Maui are always welcoming, friendly, responsive and helpful. I purchased my current vehicle at this location and consistently return for service or any maintenance due. Ryan is the primary reason that I return. He is responsive, reliable, trustworthy, and honest. Also, I like to always give praise and compliments to Tony Uy, if he is still at Jim Falk Motors of Maui, who sold me my vehicle. I am thankful to him as well. The last three years of ownership of my Nissan Rogue has been absolutely free of any stress and worry! Thanks to everyone!

Me and my wife we’re looking for 6 months for a family size truck. We contacted Kaua’i, Honolulu, Maui, and even Big Island Chevy. We just couldn’t find what we were set out for. Until I got a text from Harrison Potter down at Jim Falk Motors from Maui 🙏🏽 He sent me via links of what they would be expecting to arrive in the coming month. A couple were not made for us and some built differently in a way that wasn’t pleasing to our eyes 👀

He gave us plenty of options, as you would WANT in buying something this valuable. Never rushed us and kept me posted daily, sometimes even hourly 👌🏽 I decided fly up to maui to check out the truck fit for my ohana. He reserved it as sold and made sure it was just what we needed. And what do you know it, Harrison was willing to pick me up. Class act from this gentleman 📝

Once I seen MY 2021 Black Silverado I knew it was for me. We took it for a test drive and then we proceeded to enter Jim Falk Motors to handle business. With in 1 hour and 45 minutes I was a new truck owner 😃 I also had some kokua from James Baylis Finance Manager, he created the perfect package with Harrison for me that made me feel confident in the decision I was making. Stress free, I felt like a champ leaving Maui grabbing me some Maui Mui treats and crispy creams on my way to the airport 🛫🛫

Again mahalo to Harrison Potter for taking care of me. Definitely would request for this mans service also a LOCAL BOY, support local always 🤙🏽

Aloha

Jason Stewart helped me get new crossover when I got back to the island right after the pandemic started. He was amazing with the paperwork and got me a great rate on my loan, a nice discount on the car and a bumper to bumper warrantee. Lot's of Aloha at Jim Falk Motors, I highly recommend them.

West did us great, work ethics and skills was perfect and on point!

Arlene Piihana did us even better....her personality as well as job knowledge is the bomb. Last but not least her customer service skills is perfectly on point.

Unlike some of the other people I had great CS from Natilia in the Service dept. very professional and saved me money. Mahalos…!

Great Service, Everything from making the appointment to getting my car service was perfect. My service manager was very professional in a friendly "aloha" manner. Everything was on time and done well. This type of service is what keeps me coming back to a business.

Greg Weiss called us up and offered to buy back our car and trade us out for something brand new. He connected us with a special factory financing special and actually lowered our monthly payment significantly. Win win!

Much mahalos to Kai'i and management staff for the great deals.Kai'i was our salesman,very professional with a local touch that you know ,you're from Hawaii.We got a 2020 Silverado rst crewcab a beautiful truck.
When it's time again for a new vehicle purchase I'll be back.
CHEE-HUU !!!

Jesse Jenison was so knowledgeable about the technical specifications. His presentation on the Duramax diesel was very informative and made us feel very confident with our purchase.

We like one Red Or Black Nissan Altima, Automatic, Sedan. You Folk's Get Any In-Stock??? Please Lmk And We Can Talk Business. Thank you!!!!!

The parts department sales clerk delivered an outstanding customer service . Aloha and Mahalo!

It was fast and hassle-free!
Jesse was SO HELPFUL. We are going to meet him at the auto meet to learn more. Amazing service!

Greg called us and let us know about the finance options that were available if we traded in our Silverado. We like the new truck!

Sam is the best service manager this place has ever had...he has taken the time to correct the many mistakes I have encountered over the last few years