Hartselle Utilities

I am very pleased with how prompt Hartselle Utilities was this morning (a Saturday!) in responding to my gas not working. Yesterday they worked on a leak out here and had to shut off the gas and since I was not home when they completed their project, they couldn’t turn it on and light the pilot lights inside the house. I called this morning when I noticed my stove was not working and they responded within 15 minutes. Both were very nice and polite but I failed to get their names. I just wanted to put a good word in for them today for their promptness on a weekend morning. Thanks guys!!

Polite staff and clean facilities. Reasonable hours.

The representatives in the office are quick to help and easy to talk to. Great experience Overall!

Always smiling faces when I pay my bill.

Easy

UPDATE!! Still here, now the bill has jumped to almost 400 for August!!
i do not know who are reading the meters!! / Smh in distress!! At least Joe Wheeler will work with ya.
New GAS HAVAC, NEW INSULATION NEW WINDOWS, NEW APPLIANCES, UPDATED GAS TANKLESS WATER HEATER, NEW ROOF!!! TVA Approved, windows made over, new insulation!!
And still overcharge on my utility bill, and on top of that, No help at all to advise on how to save on your utliites. Another slap in the face having to pay almost a 4 dollar surcharge when you pay online!!!! On their website!! Ridiculous, theft really, might as well go off grid!!°

This place is terrible. I moved apartment was from up to down stairs, and was gonna be behind on bills due to my husband leaving for training. Military training at that. Well I got my power cut off, after being told the bill from upstairs wouldn't effect my power downstairs. Well I call and she keeps repeating her staff wouldn't say that, then when I told her I will get them in trouble for wrong information and cutting power off on my kids when I made sure. She then told me if I could at least pay, which at that time I could, but she will waive the fee. Well guess what? That fee she "waived" is on my bill. So yeah. When I say I'm done, I'm gonna turn in his orders from being gone. And get them in trouble for turning off power, for a bill I couldn't pay while he was gone. Btw it's illegal if he's gone for more than 30 days.

These people are heartless. They shut our water off over a 30 dollar bill with no notice whatsoever. They don’t send notices in the mail until the day they shut the water off. The men that shut the water off don’t even have jellies to knock on the door to notify that it’s happening. The lady on phone is nothing short of a B-word. All they care about is squeezing money out of people with unannounced late fees and bills. Even if you call them out they’ll lie straight through their teeth about it. I hope the right person reads this gives them what they deserves cause they’re terrible people and even worse at their jobs.

Hartselle Utilities is running a complete scam... you can’t pay in person with a debit card because they don’t accept them and the only way to pay with a debit card is over the phone which they charge an extra 4 or 5 dollar fee to do... what business don’t accept debit these days?!? It’s a total scam to beat people out of their hard earned money as if they don’t already get enough of it.... how is this even allowed?!?

They are too high. They r a monopoly and jack up prices because of it. I think they hardly ever really check meters. You would think the water lines are made of gold!

Worst utility company I've ever dealt with...prepare for high deposits, and no same day service like they're actually busy

Over an hour without power due to weather but neighbors and light pole in backyard have power. Called no answer