Lochridge-Priest, Inc.

I highly recommend using Lochridge Priest/Evergreen Heating & Cooling in Temple. Moving into a new home that has heating and cooling issues was extremely frustrating. I had a couple of other companies provide me suggestions but I felt they were giving me generic responses and not ones based on my individual situation. They weren't willing to crawl my attic and verify the existing system configuration. HVAC systems and/or upgrades are not an insignificant cost. I wasn’t comfortable investing in a solution until I dealt with Lochridge Priest. Every step of the process was amazing. Walton & Michael did the initial evaluation of my system to ensure it was operating properly. The install evaluation to determine various solutions was accomplished by Brent. The solution I chose required electrical panel modifications that were evaluated and accomplished by William with the help of Jose. The HVAC installers Kenneth and Terry communicated with me throughout the day. Everyone was respectful of my home. At no time during this process did I feel rushed or unheard. Every individual from the receptionists to the installers was willing to spend time to address my questions and concerns.

My air conditioner stopped working. Service tech checked my entire air-conditioning unit to ensure everything was in working order, diagnosed the system and clearly communicated the problem and what was needed to fix it. Definitely recommended!

Highly recommend! Very professional and explained everything in a way I understood! Also very nice to my kids! Thank you!!!

Antonio is an excellent service man. I will call him every time my ac unit goes on the blink.

If you want a WHY and HOW make sure Michael is doing your work. Very explanatory, informative and helpful. His customer service is the best. Thanks Michael

From initial call, assessment to ac unit replacement. Walt and Katie were great to work with! Katie went above and beyond aiding me with home warranty dealings and answered all my million questions- professional team at Lochridge! All done in 5 days!

Everyone I spoke with at LP was both helpful and professional. The woman who answered the phone and put me in the emergency list, Roger in sales who stopped by on his way home to look at the failing system and explain how it worked and what he saw, and Walton the technician who found and fixed the problem in an efficient, professional manner. I called with a failing A/C on Tuesday afternoon in June and it was fixed the next day. Wow! I am a customer for life.

Have used Lochridge Priest many times over the years for servicing my unit. Requested an appointment online, and Dustin called prior to heading over. He diligently searched my unit for the reported problem, and thoroughly explained what he found. Dustin was extremely polite & professional. Peace of mind is worth every penny! Highly recommend. Thank you LP!

Our technician was named Shane and he was great! He called to let us know he was on his way. He checked out both inside units, thermostat and looked over the outside units. He was very thorough and polite. I would definitely recommend this company and him for your AC needs.

Have had them out twice to check my heating and air conditioning system.Both times the work needed was done promptly and correctly. Michael was been the technician on both calls and will be welcomed back anytime I need service.

Today, May 7th two of their team installed my new A/C and furnace. Very pleased with the quality of their work.

Dustin did an outstanding job. His customer skills are excellent. He did everything asked of him quickly and completely, offering explanations and advice each step of the way. Thanks to both him and the company!

I cannot say enough good things about LPI. The staff went out of their way to ensure my special needs child did not have to endure the high heat for more than one day. Laurie was so kind and helpful with getting us set up. The installers, Terry and Nick, did an exceptional job with the installation.

Seeing Dustin at my door was great. He has serviced my A/C unit in the past. Every visit, including today's, is always knowledgeable and successful. He explains every thing I need to know about getting the unit working again. Thank you, Dustin.

So pleased with the prompt initial service call from Muchael when our AC was out! Our AC unit is ancient so a part had to be ordered, and that took a few days. Oh no, it has been a triple digit week.

But, no stress. A room cooler (that worked very well) was loaned until the part came in. Thank you, Dustin.

At last we are running cool! Thank you Michael!

Dustin was great with his job. Company has been great with maintenance services over 10 years. Thanks!

Another year, and as always, Dustin was awesome! He explained what he did, and answered all my questions completely. Thanks for keeping Dustin.

Dustin was professional and knowledgeable. We had a very unusual error code in our A/C unit but Dustin was able to troubleshoot the problem and order parts. He kept us up to date on the parts incoming timeline and came over to fix it as soon as the parts arrived. That is the kind of service we all hope for. Thanks Dustin!

Dustin was on time. He followed the detailed checklist for testing my a/c system, inside and outside (in 103-degree heat!).

He verified the accuracy of my thermostat, too.

The written report was thorough. It’s a relief to know we’re running strong through this Texas summer!

Josh Watson was my service tech. I had a clubhouse that had a major leak from the Texas Storm. I was able to schedule quickly. Josh was able to identify and repair additional issues we were not aware of with the plumbing from the winter storm. He was extremely helpful, knowledgeable and did an excellent job. I would highly recommend him for any plumbing project. As Community Association Manager, we value vendors that can get the job done and professionally!

Mike thoroughly explained all repair options, answered my questions, and completed the repairs quickly. He was a great representative of your company. Didn't realize your team also worked on plumbing and electrical issues, so I'll be calling on you again in the near future.

Dustin Brown is a great rep. I find him to be very fair, honest, and straightforward with a high level of integrity. To be quite frank, I have not felt that way about some of the other reps Lochridge Priest has sent to my house in the past, but I truly think Dustin is a great representative of the company. He has earned my trust.