Baylor Scott & White Medical Center — Temple

While my brother was in ICU (221) care his nurse Josh was amazing! Any questions we had, he explained in great detail. He was incredibly patient with my brother. If we needed something he was quick to respond and I always felt like he was happy to help us! He did an extraordinary job! I appreciate the care Josh provided. Keep up the great work Josh!

Nurse Liz was also another one of his nurses that was fantastic! I was confused with a lot of the medical talk and she sat down with me and explained in a way I could understand! She was patient with me while I asked so many questions! She also was good to my brother!

Deborah came in to do his swallow test. I got to see her in action twice! Let me tell you my brother kept asking for water and she would not budge! She had to make sure he could handle it first. He was very persistent but she continued to explain the process with a smile on her face. She handled it all so well!

Kudos to anyone that interacted with my brother. The surgeons were informative. The several nurses in and out were all friendly. Never did I have any negative feelings in his care. Although, this is not a situation I want for my brother to be in, I am thankful the staff were all caring and attentive!

Great job to all of you for providing great service!!!!!

I have been struggling with a rare chronic illness for most of my life. It causes intense pain and daily extreme nausea, and frequent vomiting. I did not go here in the beginning but a very kind doctor had me transferred here by ambulance and it’s the best thing that’s happened for my health in many many years. The people here are so kind. Nurses and doctors alike. I’m not used to such good care. As a matter of fact I’ve been a victim of hospital isolation, gaslighting, I’ve been yelled at and cussed out for seeking treatment. I’ve been ignored (so much so that even when the nurses did come in they wouldn’t look or speak to me) here every single concern I have has been noted and addressed. I’ve seen doctor after doctor and no one, and I mean NO ONE has done anything meaningful to increase my quality of life. Here they’re coming up with a discharge plan so hopefully I don’t have to go back in a few days when I can’t get enough fluids in. I’ve seen 8 wonderful doctors since I’ve been here, and I’m actually hopeful for a solution, or at least something better than what I’m doing now. I’ve been surviving my life. Not living it. From the bottom of my heart thank you for the kindness of your staff, and the attention to the real problem. I’ll never go anywhere else.

I recently participated in the All of Us Research Program administered by the National Institutes of Health (NIH), wherein I underwent a series of measurements and blood work assessments. These measurements included height, weight, blood pressure, and waist size, alongside the collection of blood samples for research purposes.

One aspect of the experience that stood out to me was the convenience of valet parking, which facilitated easy access to the facility. This amenity greatly contributed to the overall positive experience.

Due to a history of nearly fainting during blood donation procedures, I encountered a moment of near fainting following the blood draw. However, I must commend the exemplary care and professionalism demonstrated by the program staff during this episode. They promptly provided assistance, offering me snacks and applying a cool cloth to my head and neck while attentively monitoring my condition. Their continuous support and presence ensured my comfort and safety until I fully recovered.

I would particularly like to acknowledge Melina, the individual who performed the blood draw, for her professionalism and kindness throughout the procedure. Additionally, the other staff member who assisted, though their name eludes me, exhibited a similar level of warmth and professionalism.

Overall, my experience with the All of Us Research Program was marked by efficient organization, compassionate care, and professionalism from the staff, which I greatly appreciate.

We cannot thank Baylor Scott and White Temple Emergency room staff, Neurology Team, ICU Nurses, Oncologists and all the many Doctors from these departments and the Surgical team in particular that diagnosed and removed the brain tumor from our daughters head. The week went from that phone call you never ever want to get from your child to the Scott and White Temple trauma ER, to ICU, to the brain Surgery, to recovery in ICU, to a short 19 hours in a regular hospital room, back to her house in Waco —-a 7 day trip.  She walked out of the hospital late today and got into her own car with her sister driving and came back to Waco.  Holy Moly. Incredible. The outcome could not have been better and the prognosis to treat and never let this happen again looks to be the best we could ask for. From a Grateful Family- Thank you Thank you Thank you!

Honestly I usually don’t have issues with my nurses and are fairly nice even though I know I can’t be a pain in the behind, but this time it’s made me wry for my upcoming labor. For context, I’m a first time mother to that’s probably going to go into labor anytime now. My baby is fairly a non mover and in/out of the L&D emergency room a lot for baby lack of moving. Usually she’s fine, but I still worry and my OB tells to go the L&D ER if baby doesn’t move or loss of liquid. This time I went not sure if my water broke. I waited all day and into the afternoon to get baby to move and baby didn't. So we decided to go in. On top of that I’m about 40min from the hospital, so if something goes wrong we have to go asap. The receptionist is always nice, but the nurse staff this time was cold and not the usual crew I deal with. Granted i understand the urgency when it comes to one’s water breaking. not only was the nurse cold, but also the first doctor on duty. She came off as very condescending and rude as if my presence being there was inconvenient to her. Im used to normal checking, but this time it was rushed, painful and very uncomfortable. Her whole demeanor was just cold and made it seem like I was an inconvenience to her. I give people benefit of the doubt when you work long shifts, but the interaction with doctor was just cold and rushed. To be honest, it just sounded like she didn’t care once she heard I wasn’t in labor. To quote what she prior to my discharge was “we don’t want to see you until your water breaks” then started listing off symptoms when I wasn’t sure it did. The attending doctor was much nicer besides the painful check, but way more pleasant than the other doctor. They just seemed they wanted to kick me out quickly out of the room. I’m glad my OB will be birthing me because if it was the doctor I had today I would be concerned for how my birth would go. I’m aware it can be annoying with how often I go in due to how often my baby doesn’t move, but again todays visit was just uncalled for when I had go on not sure if my water broke.

Update: I went back in recently. And the same staff being on duty. Just a fair warning if you see Pricilla (L&D RN) is working that shift. She won’t assist you with moving or shifting positions, and honestly doesn’t deserve to be in L&D if she just going to have any attitude or lack of bed side manner. It’s already stressful time for first time moms and her attitude doesn’t help the situation. When they did the cervical check again, it felt like the PA on duty wanted you cause pain for the hell out it even when I asked her to be gentle.

Update on delivery: Without a doubt I have no regrets coming here for my delivery. I came in for an induction and the whole team from start to finish was amazing. The nursing team was amazing and listened to my concerns on what I had wanted to do on my birth plan. Even though my birth plan wasn’t what I had planned or hoped for the doctors were kind, patient, and understanding. Even in the after care the nurses were beyond amazing and so helpful with myself and my baby. So if you give delivery here know you’re in great hands.

Anytime I have come to the emergency room here. I get treated with the best care and get step by step commentary of what is going on with my treatment. I’ve had loved ones treated here as well such as my preemie granddaughter and others that are still receiving treatment. The nurses and doctors care about you as a patient and not a number on the board that needs to hurry and make room for the next patient. I drive from two cities to come here.. even for routine treatment. Keep up the great work and I appreciate everyone that works here!!

Dr. BINGHAM and staff saw my wife at ER.She was seen Quickly, cared for with top notch and caring and knowledgeable staff! Dr. Bingham and staff were very personable too. Team players included Bingham, Athey, Jessica, and Shamellia. THANKS YALL!

This is a great place for people to come and get better. Lots of doctors from all over the world come here to learn and teach. I admire all the hard work and dedication that goes into this hospital.

Best hospital ever for me my experience is 100% great,nurses,doctors an all the staff,I stay on ER for more than 5 days no complaints great great nurses especially marry

Posting on behalf of my mother in law:

I would like to acknowledge Ms. Carmen Long, STC 4, for her honesty and hard work.

Recently, I visited Baylor Scott & White hospital and Ms. Long was working the 4th floor which I was visiting when I lost my diamond heart pendant that was given to me by my husband. I checked in with lost and found to inquire about my lost pendant, the young man looked and checked with the nurses station but stated nothing was turned in. Upon my return to the patient I was visiting room, I noticed Ms. Long diligently at work on the 4th floor and asked her if she happened to find my lost diamond heart pendant. She quickly stated yes with no hesitation. Ms. Long stated yes she found the pendant and held on to it unknowingly of its worth. She still had the pendant on her and was happy to return it to me especially seeing how emotional I was to have lost such a valuable item. Overcome with emotion, I gave her a big hug and thanked her for being so honest. I wanted to take the time to inform you of her degree of professionalism and integrity. I greatly appreciate her being honest and genuine in our short conversation and would love to celebrate such a model employee. Thank you again Ms Long for being the person you are and I wish you all the best.

Brought my spouse here cause he was in so much pain with what we more than likely knew was an abscess
Checked in my spouse to the ER, right away he was put in a room given pain medications and Dr came in checked the area and took consideration that he was diabetic and didn't want to risk infection to spread to the bloodstream. He called in surgical team and they inspected and by the evening he was in OR getting his abscess drained. From the receptionist to every other staff that was involved in his room were just great.

I am absolutely impressed and more than pleased with this place. Our experience here with having our first child was great. THANK YOU to all the staff here at this hospital! It was clean and smelled good had plenty of food, blankets and pillows for us and even the food in the cafeteria was good and the people there were friendly. I don’t want to mention names because I know I will forget many of them, and credit is due to them all, but our nurse Erin Hoeft went way above and beyond to help us and took amazing care of my wife, what a God send. Thank you young lady!
I greatly appreciate all of these doctors and nurses, without you we couldn’t have done this. God bless you all!

I’ve never been to a place that removed all worry from you with their knowledge and genuine care!

My wife recently experienced a stroke event and was airlifted from Baylor Scott & White in Lakeway near Austin to Temple because of the available neurological expertise and technology.
Thanks first for the rapid response from Doctor Travis Harris in Lakeway, and your ER nursing staff, and the two helicopter flight nurses whose names we did not get.
The team at Baylor Scott & White in Temple Exemplified what true Health Care is meant to be. The doctors and the nurses were outstanding, not enough accolades available for describing how they made my wife feel and how well they treated her, as well as including me in all facets of treatment and planning.
Regretful that we don’t recall the name of each and every person, I am going to call out the ones that I know to make sure I give credit where credit is due.
Dr. Richmond Hunt was exemplary in his concern and care, and most professional with his bedside manners. Shout out to you, Dr. Hunt! Nurses Courtney, Sydney, Hannah, Macy, Amy, Vida, Mary, Robert, CJ, and Raj all deserve mention. Hopefully I got all your names right? The kitchen staff that we recall bringing us meals such as Miss Lauren and Miss Kadira cared enough to inquire about what she typically ate and asked her what she would like to eat. The care managers of Miss Elisha and Miss Alma cared enough to make sure we were established in post hospital treatment plans and handled insurance and scheduling related issues.
This team of professionals made an unpleasant situation more than bearable, especially over the holidays. From initially arriving at the Lakeway Hospital near Austin to the point of release in Temple, we knew that we were in good hands.
Thank you all, you’re the best, and we appreciate you!
Sincere apologies to the members of the team, whose names we failed to mention.
Don and Kimberley Flick

I absolutely love the staff here at Bsw Temple ! I’m a PAH patient and recently was in ice for a week and everyone Melissa, jay, Addie, amythist, Brooke were ever so helpful . Moved to Stc a week later and all the staff I’ve come in contact with has been phenomenal Jessica in respitory Amy, Chris, Richard, Jared, Marissa , Zach ,Addy , so genuinely concerned showed upmost care went out of their way to help me throughout my stay, Amy the day nurse dmstands out the most for me . She was simply amazing showed how abundantly honest and kind. I would move to temple to be friend her if possible. The staff the food the cleaning ladies alvina and Coco were fun to talk to and I would not choose another hospital. Dr jones and the pulmonary team really have the best of the best.
Thank you all so much
Jori Klentz

Excellent care my husband and son were seen and my husband had a procedure done and the RN nurse lindzie was very sweet and took my son and gave him a popsicle and put trolls on for him to watch as my husband was having his small procedure done. The staff was very sweet,helpful understanding and overall great. I couldn’t have asked for a better experience. Great job Temple!!! Keep up the amazing work

Phenomenal care and experience at BSW Temple Cancer, Urology, Surgery, and hospital in general. Thank you for taking care of veterans! I cannot thank you enough. My experience there was so wonderful, truly the medical teams in each of these areas have been nothing but incredible in the care that they provided to me! My life has been profoundly affected in a very positive way from this care, particularly with Dr. Wagner, and all the interdisciplinary staff that work with him in clinic and surgical care. Thank you and may God bless all of you!

Made the transition from ER visit to being admitted and surgery for gall bladder removal all within 28 hours! Nurses, Docs, everyone was fantastic!

I can never thank them enough for the end of life care they gave my partner during her final month of her life in their hospital and saving my life several times from rural hospitals that dismissed my ER visits, literaly pushing me to their curb. Leaving me no choice but to cautiously drive quite a ways here, and receive the treatment I needed instantly and the rural ones ignored.

My father recently had to be admitted due to having a stroke and I am so thankful he was taken to this hospital. All of the nurses and Dr's were kind and patient and took great care of him! This was an incredibly scary situation, but the hospital staff put me at ease. Thank God for those wonderful people!

I have to give 3 nurses, Kisha, Shayla, and Vivien major props for the care I received on a recent visit from November 10th through November 13th on STC 4. I have been hospitalized two other times where I was ignored, and left to fend for myself. From the day I arrived to the hospital til the day I left these ladies were caring and attentive. Thank you for all you do every day, YOUR care and kindness made all the difference.